Shipping and returns
1. Shipping
We deliver to the following 27 countries. B2C rates are in euros and include VAT where applicable.
| Destination | Cost |
|---|---|
| Italiy | 5,99 € |
| Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Spain, Hungary | 19,99 € |
| Cyprus, Croatia, Lithuania, Malta, Türkiye | 29,99 € |
| Bulgaria, Estonia, Latvia, Romania | 36,99 € |
Shipping costs are shown before order confirmation. The €5.99 rate for Italy applies to all served postcode ranges. There is no automatic free-shipping threshold. For Türkiye, any customs duties, import taxes and customs clearance charges are payable by the customer and are not included in the shipping cost.
We process orders Monday to Friday on business days, from 08:30 to 15:00 Italian time. Orders received after 15:00 are processed on the next business day. Goods are dispatched after payment confirmation.
Delivery is expected approximately 60–72 hours after payment confirmation. Holidays, destination and customs procedures may affect delivery times. Different times known before purchase are stated before the order. Statutory rights in the event of delay remain unaffected, as set out in the Terms and conditions of sale.
You will receive a tracking email when your order is dispatched. For delivery issues, email info@fixandgo.com and include your order number.
2. Withdrawal and returns
If you purchase as a consumer, you may change your mind without giving a reason. In addition to the statutory period of 14 calendar days, Fix&Go offers a more favourable period of 14 business days from delivery to notify withdrawal: Monday to Friday excluding Italian public holidays, counted from the day after delivery. For a single order delivered separately, the period starts from delivery of the last item.
Use the “Withdraw from contract” function available on this page or email info@fixandgo.com clearly stating your decision to withdraw. You may also use the model form in the Terms and conditions of sale or send a statement to TEK’s registered office. No registered-letter confirmation of an email or prior authorisation is required.
Send the goods back within 14 calendar days of notifying withdrawal to:
SAVE SRL
Via Togliatti 23
20066 Melzo (MI), Italy
Enclose a note stating “RESO per TEK Automotive S.r.l.”, with your order number and the purchaser’s name to help identify the return. You bear the direct return shipping costs for a change of mind.
Use suitable protective packaging, preferably the original packaging, and include the supplied accessories. Opening the packaging does not automatically invalidate withdrawal. Any diminished value resulting from use beyond what is needed to inspect the goods may be taken into account, including where sealant has been dispensed. Administrative return instructions do not restrict your rights.
3. Refunds
Il rimborso viene effettuato entro 14 giorni di calendario dalla comunicazione del recesso, sullo stesso mezzo di pagamento, salvo diverso accordo senza costi. Possiamo attendere il rientro dei prodotti o la prova di rispedizione, se precedente, salvo che abbiamo offerto il ritiro.
Per il recesso dall’intero ordine rimborsiamo anche la spedizione standard iniziale. Non vengono rimborsati gli eventuali supplementi per una consegna più costosa scelta dal cliente. Le regole complete sono indicate nelle Condizioni di vendita.
4. Faulty incorrect or damaged products
Scrivi a info@fixandgo.com con numero d’ordine, descrizione del problema e, se disponibili, fotografie. Ti forniremo le istruzioni per la gestione della segnalazione e per l’eventuale restituzione o ritiro, senza costi per i rimedi dovuti in garanzia. Queste richieste sono distinte dai resi per ripensamento e non sono soggette al relativo termine.
